Trend Micro - Securing Your Journey to the Cloud Business
Success
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Deep Security Manager (DSM) 9.0 console shows Base Policy assigned to ESX/ESXi hosts

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • Deep Security 9.0
    • Platform:
    • Linux - Red Hat RHEL 5 64-bit
    • Linux - Red Hat RHEL 6 64-bit
    • Windows 2003 Enterprise
    • Windows 2008 Server R2
Summary
In the Computers tab of the DSM console, you noticed that Base Policy is assigned to ESX/ESXi hosts under the Policy column. As shown by the screenshot below, Base Policy appears instead of N/A.
Base policy assigned to VMware ESXi host
This should not be the case because security profiles or policies cannot be assigned directly to ESX/ESXi hosts.
Details
Public
The problem may be caused by a UI issue which existed in the previous version. This UI issue was inherited when you upgraded to Deep Security 9.0. However, this does not have any effect on your product.
To resolve the issue:
  1. vMotion all virtual machines (VMs) from the affected ESX/ESXi host to another ESX/ESXi host.
  2. Remove the affected ESX/ESXi host from vCenter.
  3. Synchronize vCenter and DSM
    1. Go to the DSM console.
    2. Click Computers tab.
    3. Right-click vCenter and then click Synchronize Now.
  4. Add the ESX/ESXi host back to vCenter.
  5. Repeat Step 3.
The DSM console will now show N/A under the Policy column.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1102480
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles