Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Storage Not Avaliable" error appears when uploading files in SafeSync for Enterprise (SSFE)

    • Updated:
    • 13 Jan 2016
    • Product/Version:
    • SafeSync for Enterprise 2.0
    • SafeSync for Enterprise 2.1
    • Platform:
    • Macintosh Leopard
    • Macintosh Lion
    • Macintosh Snow Leopard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 7 Home Premium 32-bit
    • Windows 7 Home Premium 64-bit
    • Windows 7 Ultimate 32-bit
    • Windows 7 Ultimate 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Tablet PC
Summary

When uploading files to the Team folder, the following error appears:

Storage not available error

Click image to enlarge.

Storage Not Available
You have tried to store too many files. Please delete some or contact your adminstrator to get more storage space.

However, upon checking the storage status, it shows that 0% of the storage space is used.

Storage status

Click image to enlarge.

Details
Public

A customer is allowed up to 10GB of storage space. However, the Team folder has a default capacity of 1GB.

To resolve the issue, you need to change the default storage capacity of the Team folder. Do the steps below:

  1. Go to the Admin Console > Plan > Name of Team folder.
  2. On the Storage section, set the storage capacity for the folder.

    Set storage capacity

 
This Team folder plan will be applied to all users.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; SPEC
Solution Id:
1102513
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.