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Endpoint Application Control (EAC) Agent uses the same computer GUID after cloning the endpoint

    • Updated:
    • 21 Jul 2016
    • Product/Version:
    • Endpoint Application Control 1.0
    • Endpoint Application Control 2.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2008 Server R2
    • Windows 2012 Enterprise
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP SP3 32-bit
Summary
The EAC agent still has the same globally unique identifier (GUID) after cloning the endpoint.
Details
Public
When cloning, there will be no new entry created on the web console of the endpoint.
To resolve the issue:
  1. Uninstall the agent to remove the user profile with database. This is necessary because the database contains the old GUID.
  2. Install the agent to collect new GUID from the endpoint and to write on the database.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install
Solution Id:
1102526
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