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Blue Screen of Death (BSOD) occurs when running the agent of Endpoint Application Control (EAC)

    • Updated:
    • 17 Mar 2014
    • Product/Version:
    • Endpoint Application Control 1.0
    • Platform:
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP SP3 32-bit
Summary
You encounter BSOD while the EAC agent is running.
Details
Public
The BSOD may happen because of the following factors:
  • Rule/policy to deny applications that are required for the Operating System (OS) to run properly
  • TMCSSS pattern used by EAC
To resolve the issue:
  1. Make sure that the machine is in the correct working state.
    1. Start the computer in Windows Safe Mode and set 'Trend Micro Endpoint Application Control Agent Service' service on manual start.
    2. Restart the machine. The agent won't run because the service is set to manual.
  2. Change the policy.
    Note: You cannot change the policy unless you perform Step 1.
    • Option 1: Change the rule to Assessment mode.
    • Option 2: Update the rule if this has been set for a specific application.
    • Option 3: Disable the Application Control feature within the target list for the specific machine/user.
    • Option 4: If the problem occurs because of a mistake within the TMCSSS pattern, submit a support case to Trend Micro Technical Support to help with the pattern problem. Prepare a CDT log of the agent to help in finding the pattern conflict.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1102652
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