Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to download compressed file in InterScan Web Security Virtual Appliance (IWSVA)

    • Updated:
    • 30 Jul 2014
    • Product/Version:
    • InterScan Web Security Virtual Appliance 5.5
    • InterScan Web Security Virtual Appliance 5.6
    • InterScan Web Security Virtual Appliance 6.0
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • Linux - Red Hat RHEL 4 64-bit
    • Linux - Red Hat RHEL 5 64-bit
    • Linux - Red Hat RHEL 6 64-bit
Summary
IWSVA blocks download of compressed huge file. The following error appears in the http.log file in verbose logging mode:
2014/03/07 13:16:59 GMT+01:00  <debug><22:18148:18190> Virusname=Compressed_Huge_File ret=-76
Details
Public
This issue happens when the archive file size is within the scan engine limit of 2048MB, but exceeds it when decompressed.
To resolve the issue, modify the IWSVA scan configuration:
  1. On the IWSVA, go to /etc/iscan and open the intscan.ini file.
  2. Go to the [Scan-configuration] section.
  3. Insert the following line:
    extract_too_big=ignore
  4. Restart the IWSVA.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1102665
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles