“Multiple Critical Errors” and “Anti-Malware Engine Offline” appear for machines protected by Deep Security Virtual Appliance (DSVA) 9.0

- Updated:
- 24 Nov 2016
- Product/Version:
- Deep Security 9.0
- Platform:
- VMware vCenter 5.0

Summary

Machines protected by DSVA show “Multiple Critical Errors” and “Anti-Malware Engine Offline” statuses. The ESX kernel logs also show the following:

Line 1810: 2014-02-14T22:18:17.418Z cpu22:8805)dvfilter-dsa: dsa_ureg_slowpath: slowpath ureg: inst: 1 sphand: 1 reason: 0

Line 1811: 2014-02-14T22:18:17.420Z cpu14:11800)WARNING: dvfilter-dsa: update_sp_binding: DSVA not bound

The issue may disappear after a restart.

Details

This issue occurs when the DSVA is unable to register to the filter driver promptly because the ds_filter process times out before it can start.

To resolve the issue, apply DSVA 9.0 Service Pack 1 Patch 2 hot fix build 3318. This will give the DSVA more time to start the ds_filter process when it registers to the filter driver. Contact Trend Micro Technical Support to get a copy of the fix.

Rating:

Category:

Configure; Troubleshoot; Upgrade

Solution Id:

1102786

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