Incompatible product error message of the Smart Protection Deployment Kit shows the wrong product name

- Updated:
- 30 Dec 2019
- Product/Version:
- Smart Protection Complete 1.0
- Smart Protection for Endpoints 1.0
- Platform:
- N/A N/A

Summary

When installing OSCE via the Smart Protection Deployment Kit and Worry-Free Business Security (WFBS) is detected to be already installed, the error message shows the OSCE product name instead of WFBS.

Incorrect detected product name in error message

Details

The issue occurs because the Deployment Kit cannot identify if it is detecting the OSCE or the WFBS server. The system registry key of the OSCE and WFBS servers are the same.

The workaround for this issue is to uninstall the conflicting product, which is WFBS.

Rating:

Category:

Deploy; Install; Uninstall

Solution Id:

1102917

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