Product installer of Smart Protection Suite is launched twice

- Updated:
- 15 Apr 2014
- Product/Version:
- Smart Protection Complete 1.0
- Smart Protection for Endpoints 1.0
- Platform:
- Windows 2008 Server R2

Summary

You experience that the product installer is launched twice when you are installing a product using the Smart Protection Deployment Kit.

Details

The installer will be launched more than once if the Deployment Kit needs to download and install the latest Service Pack or product patch of the product you are installing.

For example, you are installing Control Manager (TMCM).

A message appears saying that the installation is successful

But the product installer window reappears and launches once again.

The second installation happens because the Deployment Kit is required to install the latest product version. TMPatch implements the latest Service Pack or patches available for TMCM that is not included in the Deployment Kit.

Currently, there is no workaround to stop the product installer from launching more than once.

Rating:

Category:

Deploy; Install

Solution Id:

1102918

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.