Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Product installer of Smart Protection Suite is launched twice

    • Updated:
    • 15 Apr 2014
    • Product/Version:
    • Smart Protection Complete 1.0
    • Smart Protection for Endpoints 1.0
    • Platform:
    • Windows 2008 Server R2
Summary
You experience that the product installer is launched twice when you are installing a product using the Smart Protection Deployment Kit.
Details
Public
The installer will be launched more than once if the Deployment Kit needs to download and install the latest Service Pack or product patch of the product you are installing.
For example, you are installing Control Manager (TMCM).
TMCM Installation
A message appears saying that the installation is successful
TMCM 6.0 installed
But the product installer window reappears and launches once again.
TMCM SP PAtch installing
The second installation happens because the Deployment Kit is required to install the latest product version. TMPatch implements the latest Service Pack or patches available for TMCM that is not included in the Deployment Kit.
Currently, there is no workaround to stop the product installer from launching more than once.
Premium
Internal
Rating:
Category:
Deploy; Install
Solution Id:
1102918
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.