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Unable to install patch for Control Manager (TMCM) 6.0

    • Updated:
    • 29 Apr 2014
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary
When you try to install patches for TMCM 6.0, the installation fails. The TMPatch logs show the error:
[NO.1,SQLState='42000',NativeErr=1088,ErrorMsg='[Microsoft][ODBC SQL Server Driver][SQL Server]Cannot find the object "tb_ActiveUpdateInfo_PluginsComponent" because it does not exist or you do not have permissions.',RErrorLen=166]
[GetDFAPI=0, ODBCRowNum=1, SSLine=1, SSMsgState=7, SSSeverity=16, SSProcname='',SSSrvname='10-MSQL-002', szSS_DiagMsg=[Microsoft][ODBC SQL Server Driver][SQL Server]Cannot find the object
Details
Public
The error may occur in one of the following scenarios:
  • Trend Micro Control Manager Service and Trend Micro Management Infrastructure service are running using a Windows Domain account. (This account is also used by TMCM to log in to SQL server).
  • You are logged in to the Windows Server, where TMCM is installed, with a different domain account (not the Windows Domain account) when you run the patch installer.
To resolve the issue and install the patch successfully:
  1. Open the Windows Services console and identify what account is being used by the following services:
    • Trend Micro Control Manager
    • Trend Micro Management Infrastructure
  2. Log off from the Windows server then log in again using the account identified in Step 1.
  3. Run the patch installer again.
Premium
Internal
Rating:
Category:
Troubleshoot; Install; Upgrade
Solution Id:
1103107
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