Summary
When you try to install patches for TMCM 6.0, the installation fails. The TMPatch logs show the error:
[NO.1,SQLState='42000',NativeErr=1088,ErrorMsg='[Microsoft][ODBC SQL Server Driver][SQL Server]Cannot find the object "tb_ActiveUpdateInfo_PluginsComponent" because it does not exist or you do not have permissions.',RErrorLen=166]
[GetDFAPI=0, ODBCRowNum=1, SSLine=1, SSMsgState=7, SSSeverity=16, SSProcname='',SSSrvname='10-MSQL-002', szSS_DiagMsg=[Microsoft][ODBC SQL Server Driver][SQL Server]Cannot find the object
Details
The error may occur in one of the following scenarios:
- Trend Micro Control Manager Service and Trend Micro Management Infrastructure service are running using a Windows Domain account. (This account is also used by TMCM to log in to SQL server).
- You are logged in to the Windows Server, where TMCM is installed, with a different domain account (not the Windows Domain account) when you run the patch installer.
To resolve the issue and install the patch successfully:
- Open the Windows Services console and identify what account is being used by the following services:
- Trend Micro Control Manager
- Trend Micro Management Infrastructure
- Log off from the Windows server then log in again using the account identified in Step 1.
- Run the patch installer again.
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