Integrated Smart Scan server of OfficeScan (OSCE) fails to merge patterns after an update

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 10.6
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2008 Enterprise
- Windows 2012 Enterprise

Summary

When the available disk space is not enough, the integrated Smart Scan server of OSCE 10.5 or 10.6 may not be able to import the full pattern to the database after downloading the latest update.

Details

Below are the hot fixes to resolve the issue:

Hot Fix 2448 for OSCE 10.5 (Readme file)
Hot Fix 5511 for OSCE 10.6 SP3 (Readme file)

These hot fixes also improve the performance of the OSCE server by preventing unnecessary Smart Scan Pattern updates and reducing the network traffic of product updates.

Contact Trend Micro Technical Support to obtain these hot fixes.

Rating:

Category:

Update

Solution Id:

1103271

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.