Integrated Smart Scan server of OfficeScan (OSCE) fails to merge patterns after an update

- Updated:
- 13 Apr 2020
- Product/Version:
- OfficeScan 10.6
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2008 Enterprise
- Windows 2012 Enterprise

Summary

When the available disk space is not enough, the integrated Smart Scan server of OSCE 10.5 or 10.6 may not be able to import the full pattern to the database after downloading the latest update.

Details

Below are the hot fixes to resolve the issue:

Hot Fix 2448 for OSCE 10.5 (Readme file)
Hot Fix 5511 for OSCE 10.6 SP3 (Readme file)

These hot fixes also improve the performance of the OSCE server by preventing unnecessary Smart Scan Pattern updates and reducing the network traffic of product updates.

Contact Trend Micro Technical Support to obtain these hot fixes.

Rating:

Category:

Update

Solution Id:

1103271

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