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Frequently Asked Questions (FAQs) about Hosted Email Security (HES)

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Hosted Email Security 3.0
    • Platform:
    • N/A N/A
Summary

This article lists Frequently Asked Questions (FAQs) about HES which includes new features, new portal, registration and migration process.

Details
Public

For more information on the new fetures of HES, refer to the following topic: What's New.

You have two ways to check if you have an HES license:

Option I: From the license

On the license key, you should see the following information:

Product ID: NMZCZZE2X
Product name: Hosted Email Security

Option II: From your Customer Licensing Portal (CLP) account

  1. Log in to CLP.
  2. Go to the My Products/Services tab. Hosted Email Security should be listed.

  • For US and other regions

    Inbound: in.hes.trendmicro.com
    Outbound: relay.hes.trendmicro.com

  • For EMEA

    Inbound: in.hes.trendmicro.eu
    Outbound: relay.hes.trendmicro.eu

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Internal
Rating:
Category:
Upgrade; SPEC; Register
Solution Id:
1103428
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