Email subject line shows extra and missing spaces between words

- Updated:
- 30 Dec 2019
- Product/Version:
- InterScan for Cisco CSC-SSM 6.6
- Platform:
- N/A N/A

Summary

When emails pass through InterScan for Cisco CSC-SSM 6.6, the following occur in the subject line of the mail:

additional white spaces are inserted
spaces between words are removed

Details

Preliminary investigation shows that the issue may be related to the content scanning functionality and does not occur when all features are disabled. It occurs only on emails with certain characteristics, but users can still see the correct email content. The impact/severity is low.

The issue is still under investigation. This KB article will be updated once new information becomes available.

Rating:

Category:

Troubleshoot

Solution Id:

1103452

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.