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"Internal server error" appears when logging in to the OfficeScan management console

    • Updated:
    • 20 Sep 2018
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2008 Standard 64-bit
Summary

When you try to log on to the OfficeScan management console, the follow error message shows:

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

500 - Internal server error

Details
Public

To resolve this issue, set the Enable 32-bit Applications to "False":

  1. Open the Internet Information Services (IIS) Manager.

    IIS Manager

  2. Select Application Pools.

    Application Pools

  3. Right-click the OficeScanAppPool and select Advanced Settings.

    OfficeScanAppPool

  4. Set the Enable 32-Bit Applications to "False".

    Advanced Settings

  5. Click OK.
  6. Right-click OficeScanAppPool and select Start.

    AppPoolStart

If the problem persists, please contact Trend Micro Technical Support for further assistance.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1103474
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