When authenticating to the PolicyServer MMC, the Endpoint Encryption PolicyServer 5.0 is stuck on the login screen with "Connected" status.
The issue occurs only on a PolicyServer installed on x64 platform, in one of the following scenarios:
- You had a fresh installation of PolicyServer 5.0 Patch 1 (build 22.214.171.12415) with a trial license, and then you renewed the license.
- You had PolicyServer 5.0 (GM build 126.96.36.1997) with a trial license. You upgraded to Patch 1 (build 188.8.131.5215) and then later renewed the license.
This issue occurs with no error notification. Running the Restore option from PolicyServerInstaller.exe does not resolve the issue.