Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

[Hot Fix] B1433 - Resolve the Smart Scan Pattern update issue and clear files from the ..\PCCSRV\WSS\Pattern folder

    • Updated:
    • 8 Dec 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2012 Enterprise
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
Summary
After upgrading the Worry-Free Business Security (WFBS) server from version 8.0 or 8.0 Service Pack 1 to version 9.0, the live status of the Smart Scan Service on the server web console becomes "unavailable". The files in the ..\PCCSRV\WSS\Pattern folder is also filling the hard drive even after applying the solution in the article: Temporary files from the ..\PCCSRV\WSS\Pattern folder of Worry-Free Business Security (WFBS) fill up your hard drive.
Details
Public
Hot Fix B1433 ensures that the WFBS 9.0 server can update the Smart Scan Pattern successfully and helps clear up files from the ..\PCCSRV\WSS\Pattern folder.
Release date: April 14, 2014
  1. For more information, refer to the attached Readme file.
  2. Request for the hot fix file from Trend Micro Technical Support.
  3. For Premium Support Program (PSP) clients, contact your Technical Account Manager (TAM) directly.
Important: Hot fixes are downloadable code fixes for bugs or specific issues encountered by specific customers. Hot fixes are meant to be interim solutions that will eventually be consolidated into a patch or service pack for your product.

Customers are advised to apply patches or service packs instead of individual hot fixes whenever possible.
Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1103507
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.