Icon is grayed out after installing Exchange Connector in Mobile Security (TMMS) for Enterprise

- Updated:
- 24 Nov 2016
- Product/Version:
- Mobile Security for Enterprise 9.0
- Mobile Security for Enterprise 9.1
- Mobile Security for Enterprise 9.2
- Platform:
- Windows 2008 Server R2

Summary

After following the prerequisites and installing Exchange Connector, the icon in the system tray is grayed out.

After further checking, the Exchange Connector logs in \Program Files\Trend Micro\ExchangeConnector\debug shows a snippet of the error logs.

Click image to enlarge.

Details

The issue occurs because .NET 3.5 Framework is not installed in the server where the Exchange Connector is installed.

To resolve this issue:

Rating:

Category:

Configure; Troubleshoot; Deploy; Uninstall; Migrate

Solution Id:

1103676

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