The following error shows when upgrading TMSM Plug-in from 1.5 to version 2.0:
Error: An error in the Plug-in Service program occurred. Unable to install the Trend Micro Security (for Mac) server. Install the 64-bit version of Java Runtime Environment (JRE) 1.6 Update 14 or later.
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Upon checking the ofcdebug.log, the following log indicates that the upgrade is looking for Java 6.
[AddonSvcTMSMAgent.dll: DllMain(DLL_PROCESS_ATTACH)][patch.exe][EndItem] 64 bit JRE 6 is not installed on Windows 2008 - [AddonSvcTMSMAgent.cpp(278)]
To resolve the issue:
- Download the Java 6 Update 45.
- Install the Java 6.
- Once Java 6 has been installed, upgrade again to version 2.0. The upgrade should be successful.