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Unable to upgrade Security for Mac (TMSM) Plug-in version 1.5 to 2.0

    • Updated:
    • 2 Jun 2014
    • Product/Version:
    • OfficeScan 10.6
    • Trend Micro Security for Mac 1.5
    • Trend Micro Security for Mac 2.0
    • Platform:
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Datacenter
    • Windows 2008 Server R2 Enterprise
Summary
The following error shows when upgrading TMSM Plug-in from 1.5 to version 2.0:
Error: An error in the Plug-in Service program occurred. Unable to install the Trend Micro Security (for Mac) server. Install the 64-bit version of Java Runtime Environment (JRE) 1.6 Update 14 or later.
Unable to install the Trend Micro Security (for Mac) server
Click image to enlarge.
Details
Public
Upon checking the ofcdebug.log, the following log indicates that the upgrade is looking for Java 6.
[AddonSvcTMSMAgent.dll: DllMain(DLL_PROCESS_ATTACH)][patch.exe][EndItem] 64 bit JRE 6 is not installed on Windows 2008 - [AddonSvcTMSMAgent.cpp(278)]
To resolve the issue:
  1. Download the Java 6 Update 45.
  2. Install the Java 6.
  3. Once Java 6 has been installed, upgrade again to version 2.0. The upgrade should be successful.
Premium
Internal
Rating:
Category:
Configure; Deploy; Upgrade; Update; Migrate
Solution Id:
1103682
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