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"Unable to save the application. Check the network connection, and try again error appears" when uploading an application in Mobile Security (TMMS) for Enterprise

    • Updated:
    • 4 Feb 2015
    • Product/Version:
    • Trend Micro Mobile Security (Enterprise) 8.0
    • Trend Micro Mobile Security (Enterprise) 9.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Datacenter
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary
Know why "Unable to save the application. Check the network connection, and try again” error prompts when uploading applications with 30 MB or greater file size in Mobile Security (TMMS) for Enterprise.
Details
Public

The issue is caused by the default settings in the product and Internet Information Services (IIS).

By default, the IIS website where the product is hosted has a file upload limit of only 30 MB. On the other hand, OfficeScan has a maximum upload size of 5 MB.

To resolve the issue:

  1. Open the IIS Manager.
  2. Expand Sites and select MDM Web Site.
  3. On the main window of IIS, double-click Request Filtering.
    Request Filtering
  4. On the Actions Pane, click Edit Feature Settings.
  5. On the Edit Feature Settings page, go to Request Limits > Maximum allowed content length (Bytes) and change the value from 30000000 to a higher value. For example, 524288000 = 500 MB.
    Edit Feature Settings
  6. Restart the IIS Admin service and World Wide Web Publishing service.
  7. Log in to the TMMS console and upload your application again.
  1. Open the IIS Manager.
  2. Expand Sites and select OfficeScan.
  3. On the main window of IIS, double-click Request Filtering.
    Request Filtering
  4. On the Actions Pane, click Edit Feature Settings.
  5. On the Edit Feature Settings page, go to Request Limits > Maximum allowed content length (Bytes) and change the value from 30000000 to a higher value. For example 524288000 = 500 MB.
    Change Maximum allowed content length
  6. Open the ..\Trend Micro\OfficeScan\PCCSRV\ofcscan.ini file.
  7. Look for MaxUploadSize=5 and change the value to a higher one in MB. For example, 500.
  8. Restart the IIS Admin service and World Web Publishing service.
  9. Log in to the TMMS console and upload your application again.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Update; Purchase
Solution Id:
1103697
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