Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

SecureCloud Agent fails to start when boot partition has no boot flag

    • Updated:
    • 6 Jun 2014
    • Product/Version:
    • SecureCloud 3.6
    • Platform:
    • N/A N/A
Summary
The SecureCloud Agent does not start if the boot flag is not marked on boot partition.
Details
Public
To resolve the issue, manually mark the boot flag on boot partition:
In Windows:
  1. Open the Disk Management.
  2. Right-click on the boot partition, and then select Mark Partition as Active.
    Note: On Windows Vista and higher versions, boot partition is located on System Reserved partition and is marked as Active by default. If the partitions are marked this way, you do not need to follow these steps.
In Linux:
Use the fdisk command "a" to toggle a bootable flag on the boot partition and then restart your computer. After restarting computer, the new partition table will be applied and the SecureCloud Agent service can start successfully. Take note that since the command "a" is toggle, it will turn off the boot flag if it has been marked already.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1103763
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.