Installing Deep Discovery Email Inspector (DDEI) 2.0 on Dell R420 may result to an "Unsupported Hardware" warning

- Updated:
- 24 Apr 2015
- Product/Version:
- Deep Discovery Email Inspector 2.0
- Platform:
- N/A N/A

Summary

DDEI might show an error warning when installing on Dell R420.

When using the very latest Dell R420 hardware with DDEI version 2.0, you might get the following error message.

Unsupported Hardware Detected
This hardware (or combination thereof) is not supported by Red Hat. For more information on supported hardware, please refer to http://www.redhat.com/hardware

Unsupported Hardware Detected

You might also see an additional error message during system startup and system logs:

Detected CPU family 6 model 62
UNSUPPORTED HARDWARE DEVICE: CPU family 6 model > 59

at kernel/rh_taint.c:13 mark_hardware_unsupported+0x39/0x40() (Not tainted)

UNSUPPORTED HARDWARE DEVICE

Details

The issue happened when Dell upgraded the R420’s CPU from Intel ® Xeon® E5-2420 (1.90GHz) to E5-2420 V2 (2.20GHz) sometime Q2 2014. The Linux kernel used in DDEI 2.0 GM build (same as CentOS 6.3) does currently not support this new CPU.

Workaround

For DDEI 2.0 GM, enter “OK” when error message appears. Doing so will skip the error and the installation will continue. The issue will be fixed in future versions.

Rating:

Category:

Troubleshoot; Install

Solution Id:

1103848

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.