Some endpoints are stuck in “Installing…” status for quite a while after deploying TMEAC Agent from OfficeScan Plug-ins using the Trend Micro Endpoint Application Control Agent Deployment Tool.
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After determining that the deployment did not push through by verifying that the TMEAC Agent Service does not exist on the endpoints, learn how to reset the TMEAC Agent Deploy status to “Not Installed” to be able to trigger the deployment again.
To reset the TMEAC Agent Deploy status to “Not Installed” and trigger the deployment again:
Log on to the OfficeScan Server and right-click on Trend Micro Endpoint Application Control PLS Server service then click Stop.
- Open File Explorer and go to the “%ProgramFiles%\Trend Micro\OfficeScan\Addon\AcPLS\database” folder.
Back up and delete the “dbClientInfo” database file.When creating a backup of the database file, you have to move it to another folder location like “C:\Temp” instead of renaming the existing file in the same folder location.
- Restart the “Trend Micro Endpoint Application Control PLS Server” service.
- Log on to the OfficeScan Web Management Console and go to the Plug-ins tab.
Manage the TMEAC Deployment Tool and click Synchronize with OfficeScan to repopulate the Agent Management with endpoints.
Go to the Summary tab to check the Agent Deploy Status and verify that there are no longer endpoints with “Installing…” status.
For support assistance, contact Trend Micro Technical Support.