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Endpoint Application Control (TMEAC) deployment via Plug-in Manager Service stuck in "installing..." status

    • Updated:
    • 2 Feb 2018
    • Product/Version:
    • Endpoint Application Control 1.0
    • Endpoint Application Control 2.0
    • Platform:
    • N/A N/A
Summary

Some endpoints are stuck in “Installing…” status for quite a while after deploying TMEAC Agent from OfficeScan Plug-ins using the Trend Micro Endpoint Application Control Agent Deployment Tool.

TMEAC Agent Deployment Tool

Click image to enlarge

After determining that the deployment did not push through by verifying that the TMEAC Agent Service does not exist on the endpoints, learn how to reset the TMEAC Agent Deploy status to “Not Installed” to be able to trigger the deployment again.

 
Endpoints with successful TMEAC Agent deployment will keep their status to “Installed” and will not be affected after following this article.
Details
Public

To reset the TMEAC Agent Deploy status to “Not Installed” and trigger the deployment again:

  1. Log on to the OfficeScan Server and right-click on Trend Micro Endpoint Application Control PLS Server service then click Stop.

    TMEAC PLS Server service

  2. Open File Explorer and go to the “%ProgramFiles%\Trend Micro\OfficeScan\Addon\AcPLS\database” folder.
  3. Back up and delete the “dbClientInfo” database file.

    delete dbClientInfo file

     
    When creating a backup of the database file, you have to move it to another folder location like “C:\Temp” instead of renaming the existing file in the same folder location.
  4. Restart the “Trend Micro Endpoint Application Control PLS Server” service.
  5. Log on to the OfficeScan Web Management Console and go to the Plug-ins tab.
  6. Manage the TMEAC Deployment Tool and click Synchronize with OfficeScan to repopulate the Agent Management with endpoints.

    Synchronize with OfficeScan

  7. Go to the Summary tab to check the Agent Deploy Status and verify that there are no longer endpoints with “Installing…” status.

    verify that no endpoints have Installing status

For support assistance, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install; Register
Solution Id:
1103929
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