You want to find out the new Mail Exchange (MX) record for Cloud Pre-filter service and why the old MX record has been changed.
The previous Mail Exchange (MX) record for pre-filter domain was my149.com.e0051.g0006.ng0090.im.emailsecurity.trendmicro.eu. The Fully Qualified Domain Name (FQDN) was too long and caused issues in the Domain Name System (DNS). Therefore, the MX record has been changed.
When using the Cloud Pre-filter service, redirect the MX record based on your account datacenter.
- US: im.emailsecurity.trendmicro.com
- EU: prefilter.emailsecurity.trendmicro.eu