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Virus or Malware logs are not shown on the OfficeScan web console

    • Updated:
    • 4 Jul 2014
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
When you check the OfficeScan web console for virus/malware logs, there are no data displayed. However, the OfficeScan client logs the detection.
Details
Public
The issue occurs due to a corrupted database. Upon checking the OfficeScan debug log, the following entries show to indicate that the OfficeScan server is writing on the database:
2014 05/27 16:55:37 [0c1c : 0f48] (00) (D) [DbServer][DbServer.exe]CodeBase error(errcode=-70)(errcode2=90621)(desc1=C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\httpdb\dbVirusLog.cdx)(dest2= 58368 512)(dest3=file4readAll) - [dblay_CodeBase.cpp(29)]

2014 05/27 16:55:37 [0c1c : 0f48] (00) (D) [DbServer][DbServer.exe]CodeBase error(errcode=-70)(errcode2=90621)(desc1=C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\httpdb\dbVirusLog.cdx)(dest2= 58368 512)(dest3=file4readAll) - [dblay_CodeBase.cpp(29)]
To resolve the issue:
Note: The procedure below will recreate the Virus Log database. After performing this procedure, the Virus Log will appear correctly but it will not show all of the previous virus logs.
  1. Stop the OfficeScan Master Service.
  2. Back up the following files under ...\Trend Micro\OfficeScan\PCCSRV\HTTPDB by renaming it with .BAK extensions:
    • DBVIRUSLOG.CDX
    • DBVIRUSLOG.DBF
    • DBVIRUSLOG.FPT
  3. Start the OfficeScan Master Service.
To prevent this issue from happening again, make sure that the Log Maintenance setting is set at the default of 7 days to ensure the purging of data is done on a weekly basis.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1104061
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