Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Web Reputation Services (WRS) is available on OfficeScan client but not on the server console

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

The OfficeScan (OSCE) server console does not show the server platform WRS. However, the OfficeScan client does not encounter this issue.

Details
Public

The issue happens because the AD policy "LAN Manager Authentication Level" is set to "Send LM & NTLM response" by default.

To resolve the issue, change it to "Send LM & NTLM - use NTLMv2 session security if negotiated".

  1. Open the Group Policy Management.
  2. Navigate to Forest name > Domains > Domain name of the Group Policy object (GPO) that you want to edit, and then double-click Group Policy Objects.
  3. Right-click the GPO, and then click Edit.
  4. On the Group Policy Object Editor console, go to the computer's Configuration > Windows Settings > Security Settings.
  5. Click Local Policies and select Security Options.
  6. Set the "LAN Manager Authentication Level" to Send LM & NTLM - use NTLMv2 session security if negotiated.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1104256
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.