Summary
Outbound emails of some customers from the EMEA region are not being sent and the following error message appears:
“Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.”
Details
To resolve the problem, enable Outbound Filtering and then specify an Outbound IP Address in HES 2.0:
- Log on to the HES Console.
- Go to the Domains tab.
- Select the domain to edit.
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Check the "Enable Outbound Filtering" checkbox and then specify the Outbound IP Address.
Click image to enlarge.
- Click "Save" and then wait for at least an hour while the system synchronizes with the Policy Server.
