Summary
When trying to upgrade OfficeScan 10.6 to version 11.0, it fails to install the OSCE 11.0 client on the OSCE server. The following ofcdebug.log shows that there is a request for restart to remove the old Trend Micro drivers:
[CheckRequirements] Detect EagleEye driver exist but no tmlisten service. This machine need to reboot to remove EagleEye driver.
However, after several restarts, the issue still persists.
Details
To resolve the issue, manually uninstall the EagleEye drivers:
- Open the command line interface and Run as Administrator.
- Run the following commands:
Net stop tmeevw
Net stop tmusa - Confirm that the services are stopped using the command below:
sc query tmeevw and sc query tmusa
- Open the Registry and go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\.
- Delete the following:
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmusa
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmeevw
- Restart the machine again.
- Install the OSCE client again.
