Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Cannot upgrade OfficeScan (OSCE) to version 11.0 due to its previous EagleEye drivers

    • Updated:
    • 21 Jul 2014
    • Product/Version:
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary
When trying to upgrade OfficeScan 10.6 to version 11.0, it fails to install the OSCE 11.0 client on the OSCE server. The following ofcdebug.log shows that there is a request for restart to remove the old Trend Micro drivers:
[CheckRequirements] Detect EagleEye driver exist but no tmlisten service. This machine need to reboot to remove EagleEye driver.
However, after several restarts, the issue still persists.
Details
Public
To resolve the issue, manually uninstall the EagleEye drivers:
  1. Open the command line interface and Run as Administrator.
  2. Run the following commands:
    Net stop tmeevw
    Net stop tmusa
  3. Confirm that the services are stopped using the command below:
    sc query tmeevw and sc query tmusa
  4. Open the Registry and go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\.
  5. Delete the following:
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmusa
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmeevw
  6. Restart the machine again.
  7. Install the OSCE client again.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1104287
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.