Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

New features and enhancement in Case Diagnostic Tool (CDT) 2.6

    • Updated:
    • 25 Mar 2019
    • Product/Version:
    • Control Manager 6.0
    • Control Manager 7.All
    • Endpoint Application Control 1.0
    • IM Security 1.6
    • InterScan Messaging Security Suite 7.1 Linux
    • InterScan Messaging Security Suite 7.1 Windows
    • InterScan VirusWall 6.02 Linux
    • InterScan Web Security Suite 3.1 Linux
    • InterScan Web Security Suite 3.1 Solaris
    • InterScan Web Security Suite 3.1 Windows
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • PortalProtect 2.1
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • ScanMail for Exchange 12.5
    • ScanMail for Exchange 14.0
    • ScanMail Mobile Security for Exchange 1.0
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • N/A N/A
Summary

The Case Diagnostic Tool (CDT) collects Trend Micro software settings and environment setup specifications from a user's computer. Trend Micro Technical Support uses the collected information to troubleshoot problems related to the software.

Details
Public

Download the latest version of the CDT.

Here are the things to know about the latest version of the tool: 

New features

  • CDT 2.6 reduces the size of CDT package because it creates shortcut for duplicate log.
     
    Currently, shortcut can only work properly in decompressed package.
  • The tool supports compression level tuning by adding a "Ziplevel" setting in the CaseDiagnosticTool.ini configuration file.
  • It deletes the temporary folder of the CDT data after tool execution, and only keeps the final CDT data package.

New supported product

  • OfficeScan 11.0
  • OfficeScan XG
     
    The version displayed in CDT is OfficeScan 12 instead of OfficeScan XG.
  • IM Security for Microsoft Lync Server 1.6

New APIs

Get the plug-in directory file list and delete useless files after CDT execution is complete.

Premium
Internal
Rating:
Category:
Update; SPEC
Solution Id:
1104346
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles