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Exported message tracking logs CSV file is not RFC compliant

    • Updated:
    • 18 Nov 2014
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • N/A N/A
Summary
The exported CSV file for message tracking logs in InterScan Messaging Security Virtual Appliance (IMSVA) does not comply with RFC4180.
The file violates RFC4180 section 2.6 and 2.7 which states:
  • Fields containing line breaks (CRLF), double quotes, and commas should be enclosed in double-quotes.
    For example:
         "aaa","b CRLF
         bb","ccc" CRLF
         zzz,yyy,xxx
  • If double-quotes are used to enclose fields, then a double-quote appearing inside a field must be escaped by preceding it with another double quote.
    For example:
         "aaa","b""bb","ccc"
These violations affect the interoperability between IMSVA and other log/event management systems.
Details
Public
A hot fix is available to resolve the issue. To get a copy of the hot fix, contact Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1104364
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