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The browser page is not redirected to the Trend Micro Security for Mac (TMSM) 2.0 console

    • Updated:
    • 8 Dec 2016
    • Product/Version:
    • Trend Micro Security for Mac 2.0
    • Platform:
    • Macintosh Leopard
    • Macintosh Lion
    • Macintosh Mavericks
    • Macintosh Mountain Lion
    • Macintosh Snow Leopard
Summary

Nothing happens when you clicked the Manage Program button for TMSM in the Plug-in Manager (PLM). The browser page is not redirected to the TMSM console, and does not even show a blank page.

Details
Public

The issue is due to the missing performance counter library values, which may be corrupted. 

To resolve the issue, rebuild the performance counter libraries:

  1. Rebuild the list of counters in the registry by running the "C:\Windows\system32\lodctr /R" command.

    Note: /R is uppercase.

  2. Remove TMSMService created by the "sc" command using:

    sc delete TMSMMainService

  3. Reboot the machine.
  4. Download the latest version of PsExec.exe.
  5. Run the "PsExec.exe -s -i cmd.exe" command. 
  6. On the new command prompt, run the following:

    C:\Windows\Microsoft.NET\Framework\v2.0.50727\InstallUtil.exe /LogToConsole=false "D:\Program Files (x86)\Trend Micro\OfficeScan\Addon\TMSM\TMSMMainService.exe

    InstallUtil.exe is the .NET Framework Installer Tool.

For more information, refer to this Microsoft article: How to manually rebuild Performance Counter Library values

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1104404
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