Getting a constant restart/stop notification from InterScan Web Security Virtual Appliance (IWSVA)

- Updated:
- 24 Nov 2016
- Product/Version:
- InterScan Web Security Virtual Appliance 6.0
- InterScan Web Security Virtual Appliance 6.5
- Platform:
- N/A N/A

Summary

You receive the “InterScan Web Security Virtual Appliance HTTP Daemon Restart/Stop Notification” message from the IWSVA server with the following description:

The daemon process HTTP was restarted by IWSVA because of no-response for a long time. If the daemon has been restarted/stopped repeatedly for the same reason in 60 minutes, IWSVA will only report once.

When you check the IWSVA svc_monitor log, it shows the following information:

10:36:10.073 <INF><0:14285:14288>Http daemon child process [21480] thread [21507:6] has not respond longer than timeout, so kill it with signal [9]. @<check_http_daemon> @@<notification.cpp:751> 10:36:10.073 <INF><0:14285:14288> HTTP daemon is restarting for the same reason too frequently,report only once. @<MailDaemonNotification> @@<notification.cpp:672>

Details

The notification message appears because the IWSVA scan daemon stops unexpectedly while receiving data from the authentication daemon.

To resolve this issue, apply Service Pack 1 Patch 2. This will improve the communication between the scan daemon and authentication daemon, which will enable successful data transfer.

Make sure to install Service Pack 1 before applying the fix.

Rating:

Category:

Troubleshoot

Solution Id:

1104506

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