Plug-in ToolBox fails to synchronize in OfficeScan (OSCE) 10.6 SP3

- Updated:
- 12 Aug 2014
- Product/Version:
- OfficeScan 10.6
- Platform:
- Windows 2008 Enterprise
- Windows 2008 Server Core
- Windows 2008 Standard
- Windows 2012 Enterprise
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit

Summary

The OfficeScan Plug-in Toolbox does not synchronize in OfficeScan 10.6 SP3.

Click image to enlarge.

Details

The issue happens when the build of your installed Plug-in Manager is 2.0.1188 or lower. To resolve the issue, request Hot Fix PLM_2.0_WIN_EN_HFB1253 from Trend Micro Technical Support.

Hot Fix PLM_2.0_WIN_EN_HFB1253 enables the ToolBox database to always discard previously-generated temporary tables before attempting to sync with the OfficeScan database. This ensures that the ToolBox database can synchronize with the OfficeScan database after a previous synchronization attempt fails.

Rating:

Category:

Troubleshoot; Upgrade; Update

Solution Id:

1104667

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