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Plug-in ToolBox fails to synchronize in OfficeScan (OSCE) 10.6 SP3

    • Updated:
    • 12 Aug 2014
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
Summary
The OfficeScan Plug-in Toolbox does not synchronize in OfficeScan 10.6 SP3.
OfficeScan Plug-in Toolbox
Click image to enlarge.
Details
Public
The issue happens when the build of your installed Plug-in Manager is 2.0.1188 or lower. To resolve the issue, request Hot Fix PLM_2.0_WIN_EN_HFB1253 from Trend Micro Technical Support.
Hot Fix PLM_2.0_WIN_EN_HFB1253 enables the ToolBox database to always discard previously-generated temporary tables before attempting to sync with the OfficeScan database. This ensures that the ToolBox database can synchronize with the OfficeScan database after a previous synchronization attempt fails.
Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade; Update
Solution Id:
1104667
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