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Manual scanning shows "0%" progress in OfficeScan (OSCE) 11.0

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

You installed an OfficeScan (OSCE) 11.0 agent on a server Windows 2008 R2 with Terminal services. When the you right-click the agent and select Scan now, it does not work.

The manual scan displays "0%" progress in OfficeScan agent even when it only scans one file or few folders. This also happens on both Windows XP 32-bit and Windows 7 32-bit platforms.

Details
Public

By default, the scanning process checks the digital signature in IPC. Upon checking the ofcdebug log, it shows that the signature verification failed, thus, the error occurs.

2014 07/31 13:32:41 [0e1c : 0b78] (00) (D) [-IPC-][tmlisten.exe][VerifyEmbeddedSignature] Fail to verify the signature of the file (C:\Program Files (x86)\Trend Micro\OfficeScan Client\tmlisten.exe) with error code (0x80096005). - [fio_FileIO.cpp(354)]
2014 07/31 13:32:41 [0e1c : 0b78] (00) (D) [-IPC-][tmlisten.exe]COIPCObj::IsTrendMicroSignedProcess - Fail to verify the digital signature of the file (C:\Program Files (x86)\Trend Micro\OfficeScan Client\tmlisten.exe), cancel to add the PID to exception. - [OIPCObj.cpp(1899)]

To resolve the issue, disable this feature:

  1. Stop the OfficeScan Master Service.
  2. Back up and edit the ofcscan.ini file under PCCSRV directory.
  3. Add "CheckDigitalSignatureForUpgrade=0" in the Global settings section.
  4. On the OfficeScan web console, go to Agents > Global Agent Settings.
  5. Click Save to deploy the global settings to the OfficeScan agent.
  6. Go to the OSCE agent side (Terminal server) and update it.
  7. Check if the following registry is present in the OSCE agent:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.
    key: CheckDigitalSignatureForUpgrade
    value: 0

  8. Wait for five (5) minutes and verify again.

If the issue still persists, collect the following and send to Trend Micro Technical Support:

  • ofcdebug.log
  • Case Diagnostic Tool logs
  • Pccnt.exe
  • Pccntmon.exe
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1104697
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