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"Can't open preload file - ignored preload.tbf" error occurs in Deep Security

    • Updated:
    • 10 Sep 2015
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • CentOS 6 32-bit
    • CentOS 6 64-bit
    • IBM AIX 5.3
    • IBM AIX 6.1
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - Red Hat RHEL 5 64-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - Red Hat RHEL 6 64-bit
    • Linux - SuSE 10
    • Linux - SuSE 10 64-bit
    • Linux - SuSE 11
    • Linux - SuSE 11 64-bit
    • Ubuntu 10.04 64-bit
    • Ubuntu 12.04 64-bit
    • VMware ESX 4.1
    • VMware ESX 5.0
    • VMware ESXi 4.1
    • VMware ESXi 5.0
    • VMware ESXi 5.1
    • VMware ESXi 5.5
    • VMware vCenter 5.0
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Datacenter
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
    • Windows XP SP2 32-bit
    • Windows XP SP3 32-bit
Summary

Performing an update on your machine fails and you encounter this Security Configuration Error:

can't open preload file - ignored preload.tbf

The hostevents.xls file shows the following Agent/Appliance Event(s) details:

Time: May 6, 2014 14:07:12
Level: Error
Event ID: 2085
Event: Security Configuration Error
Description: Error compiling configuration:
can't open preload file - ignored preload.tbf
65: note: unrecognised system setting
100: error: invalid ip format, cidr/mask expected
474: note: adding preset log policy 0
474: note: adding preset log policy 1
474: note: adding preset log policy 2
474: note: adding preset log policy 3
474: note: adding preset log policy 4
474: note: adding preset log policy 5
474: note: adding preset log policy 6
1 errors during parsing

Details
Public

The error occurs because the IP List or IP address defined in one of the Firewall Rules, which is assigned in the Security Profile, has an invalid IP address format. The IP address contains an extra dot (.) after the last octet ("x.x.x.x.").

To resolve the issue,

  1. Log in to the Deep Security Manager (DSM) console.
  2. For Deep Security 9.5 and 9.0, go to Policies > Lists > IP Lists.
    For older version, go to Shared > IP Lists.
  3. Check the IP address defined in each of the list.
  4. Remove the extra dot (.) after the last IP address ("x.x.x.x.").
    It should look like this: "x.x.x.x"
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1104703
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