Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Anti-Malware of virtual machine turns offline in NSX environment

    • Updated:
    • 10 Sep 2015
    • Product/Version:
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • CentOS 6 64-bit
Summary

After deploying Deep Security in NSX environment, the Deep Security Manager (DSM) console shows the protected virtual machine (VM) as offline.

Details
Public

Based on the following syslog, the issue occurs because it fails to connect to 169.254.1.24:48655:

2014-07-18T08:05:35Z EPSecMux[35465]: [INFO] (EPSEC) [0x8a89]
SolutionHandler[0x1f0026a0] connected to solution[100] at [169.254.1.24:48655]
2014-07-18T08:05:35Z EPSecMux[35465]: [WARNING] (EPSEC) [0x8a89] Unknown attribute: 0x19

As a workaround:

  1. Open the Security Group on the NSX setting.
  2. Exclude the offline guest VM.
  3. Re-apply the policy to the Security Group.
  4. Add the offline guest VM.
  5. Re-apply the policy to the Security Group.

The Anti-Malware will be online again and both Anti-Malware and Integrity Monitoring will now work on the guest VM.

Premium
Internal
Rating:
Category:
Deploy
Solution Id:
1104709
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.