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Web Reputation Services (WRS) logs are not generated in Trend Micro Security for Mac (TMSM) console

    • Updated:
    • 8 Dec 2016
    • Product/Version:
    • Trend Micro Security for Mac 1.0
    • Trend Micro Security for Mac 1.5
    • Trend Micro Security for Mac 2.0
    • Platform:
    • Macintosh Leopard
    • Macintosh Lion
    • Macintosh Mavericks
    • Macintosh Mountain Lion
    • Macintosh Snow Leopard
Summary

TMSM clients can detect malicious URL. However, no logs for WRS are generated in the TMSM management console.

The TMCNTPlugIn.log shows the “The wtp logs don't need to be sent, update last log generation time” message.

2014/07/15 17:20:50.074555(35F-0xb09b7000) DEBUG : [EPWTPLogUploader] 1 wtp logs (EPWTPLogUploaderTask.m:175) 2014/07/15 17:20:50.074565(35F-0xb09b7000) DEBUG : [EPWTPLogUploader] The wtp logs don't need to be sent, update last log generation time (EPWTPLogUploaderTask.m:195) 2014/07/15 17:20:50.074571(35F-0xb09b7000) DEBUG : [EPWTPLogUploader] Update last log generation time (EPWTPLogUploaderTask.m:221) 2014/07/15 17:20:50.090899(35F-0xb09b7000) INFO : [EPMgmtController] epProcessMsg: Has finished the task (TMSM_Cln_SendWTPLog)... (EPMgmtController.m:227) 2014/07/15 17:20:50.090925(35F-0xb09b7000) DEBUG : [EPMsgLsner] aft create wtp log upload thread (EPMsgLsner.m:198) 2014/07/15 17:20:50.090961(35F-0xb09b7000) DEBUG : [EPMsgLsner] TD: Removed thread from active thread array. Remaining active thread = 1 (EPMsgLsner.m:138)

Details
Public

There are no WRS logs because TMSM client is not configured to send the logs to the server.

Configure the TMSM client:

  1. Open the TMSM console.
  2. Click Agent Management > Trend Micro Security Server > Settings > Web Reputation Settings.

    Agent Management

  3. In the Web Reputation Settings screen, go to Internal Agents.

    Web Reputation Settings

  4. Under the Agent Log section, tick the Allow agents to send logs to the Trend Micro Security (for Mac) server checkbox.
  5. Click Apply to All Agents.
  6. Check the TMSM Protection status by clicking on the computer’s menu bar, and then click Open Trend Micro Security.

    Protection Status

    The Endpoint Location should show “Internal” so that it can send logs to TMSM server.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1104716
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