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Unable to install the transport agent of the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS)

    • Updated:
    • 20 May 2015
    • Product/Version:
    • Worry-Free Business Security Advanced 8.0
    • Worry-Free Business Security Advanced 9.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
Summary

Customers using MS Exchange 2010 cannot install the MSA transport agent and they encounter the error message:

Unable to complete Messaging Security Agent (MSA) installation. Restart the computer where the MSA is being installed and retry the installation. If the problem persists, contact your Trend Micro support representative.

There are several errors when you check different registries.

In HKLM\Software\Wow6432Node\TrendMicro\TEMP-RIFStatus, the following error message appears:

Failed to install Messaging Security Agent transport agent

In the registry HKLM\SOFTWARE\Microsoft\PowerShell\1\PowerShellSnapIns, the following registry keys are missing:

  • Microsoft.Exchange.Management.PowerShell.E2010
  • Microsoft.Exchange.Management.PowerShell.Support

In the SMEX_MsiInstall-SMEX.log, you also see the error "Failed to install Messaging Security Agent Transport Agent".

Executing: InstallDB
	===> InvokeDeferredCustomAction
	Executing: (instDeferredCustomAction.dll=>PostComponentReadyActions)
	>=== InvokeDeferredCustomAction
	===> InvokeDeferredCustomAction
	Executing: (instDeferredCustomAction.dll=>StartServerActions)
	Failed to install Messaging Security Agent Transport Agent
	MSI (s) (F4!9C) [15:59:39:697]: Product: Trend Micro Messaging Security Agent -- Failed to install Messaging Security Agent Transport Agent
Details
Public
The issue is caused by a missing Exchnage powershell content. Only two items are listed when executing "Get-PSSnapin -registered".

To resolve the issue:

  1. Register the following registry hives:
     
    X Drive = Drive where the Exchange Server is installed.

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1\PowerShellSnapIns\Microsoft.Exchange.Management.PowerShell.E2010]

    "CustomPSSnapInType"="Microsoft.Exchange.Management.PowerShell.AdminPSSnapIn"
    "ApplicationBase"="X:\Program Files\Microsoft\Exchange Server\V14\bin"
    "AssemblyName"="Microsoft.Exchange.PowerShell.Configuration, Version=14.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"
    "Description"="Admin Tasks for the Exchange Server"
    "ModuleName"="X:\Program Files\Microsoft\Exchange Server\V14\bin\Microsoft.Exchange.PowerShell.Configuration.dll"
    "PowerShellVersion"="1.0"
    "Vendor"="Microsoft Corporation"
    "Version"="14.0.0.0"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PowerShell\1\PowerShellSnapIns\Microsoft.Exchange.Management.Powershell.Support]

    "CustomPSSnapInType"="Microsoft.Exchange.Management.Powershell.Support.SupportPSSnapIn"
    "ApplicationBase"="X:\Program Files\Microsoft\Exchange Server\V14\bin"
    "AssemblyName"="Microsoft.Exchange.Management.Powershell.Support, Version=14.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"
    "Description"="Support Tasks for the Exchange Server"
    "ModuleName"="X:\Program Files\Microsoft\Exchange Server\V14\bin\Microsoft.Exchange.Management.Powershell.Support.dll"
    "PowerShellVersion"="1.0"
    "Vendor"="Microsoft Corporation"
    "Version"="14.0.0.0"

  2. Install the MSA transport agent by running following command using Exchange Powershell:

    Add-PSSnapin Microsoft.Exchange.Management.PowerShell.E2010

Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1104854
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