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Manually rolling back the OfficeScan (OSCE) Damage Cleanup Engine and Pattern

    • Updated:
    • 25 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

Perform a manual roll back for both OfficeScan server and client when you encounter issues with the current OSCE Damage Cleanup Engine (DCE) or Damage Cleanup Template (DCT) such as failure to start.

Details
Public

Before rolling back the DCE and DCT, copy the following files to the pccsrv\admin folder:

  • For DCE, copy the previous version of tsc.exe and tsc64.exe.
  • For DCT, copy the previous version of tsc.ptn.

To manually roll back the DCE and DCT:

  1. Compress the previous version of TSC.exe or TSC64.exe into a zip file. For example, dce-exe-mssign-v62-1016.zip or dce-exe-mssign-32x64-v62-1016.zip.
  2. Copy the zip file to \PCCSRV\Download\Engine.
  3. Edit the pccsrv\download\server.ini file by modifying the file name, version, and file size.

    E.21080000=DCE_MSSIGN,engine/<file name>,<version>,<file size (bytes)>, 5.0.1000
    E.22000002=DCE_MSSIGN_32X64,engine/<file name>,<version>,<file size (bytes)>, ,5.3.1103

    Below is an example:

    E.21080000=DCE_MSSIGN,engine/dce-exe-mssign-v62-1016.zip,6.2.1016,376004, 5.0.1000
    E.22000002=DCE_MSSIGN_32X64,engine/dce-exe-mssign-32x64-v62-1016.zip,6.2.1016,1051808,5.3.1103

  4. Compress the previous version of TSC.ptn into tscptn.zip and copy it to \PCCSRV\Download\Pattern.
  5. Modify the pccsrv\download\server.ini file by adjusting the file name, version, and file size.

    P.800=pattern/<file name>,<version>,<file size(bytes)>

    Below is an example:

    P.800=pattern/tscptn.zip, 1258, 2125400
    P.800.MergeCountEx=0

  6. Change the following in the \PCCSRV\OfcScan.ini file:

    TSCEng_Version=the 32bit DCE version after rollback, e.g. 6.2.1016
    TSCEng_x64_Version=the 64bit DCE version after rollback
    TSCPtn_Version=the pattern version after rollback e.g. 1066

  7. Edit the [6107], [6108], and [6109] sections in the \PCCSRV\Private\component.ini file.
      • In [6107] section, enter the previous version of DCT. For example, "Version=1258 0 0"

        Version=<version> 0 0

      • In [6108] section, enter the previous version of DCE. For example, "Version=413696 1058 0".

        Version=<major version> <minor version> 0

      • In [6109] section, enter the previous version of DCE. For example, "Version=413696 1058 0".

        Version=<major version> <minor version> 0

     
    Use a calculator in programmer mode to get the major version. For example, if the previous version is 6.5, enter 65000 into HEX value and click Dec to get the result.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Uninstall; Update
Solution Id:
1104921
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