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Unable to access the InterScan Messaging Security Suite (IMSS) web console

    • Updated:
    • 28 Jan 2016
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Windows
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
When opening the IMSS web console (https://:8445), you cannot access the page.
Details
Public
You may not be able to access the IMSS web console due to any of the following reasons:
  • The Web Access configuration has been modified.
  • You tried to change the configuration of an existing IMSS system via the IMSS installer (for example, adding the End User Quarantine).
Installation of additional components may also fail because the installation file is missing.
When you check the server.xml file under the IMSS Folder\ui\adminUI\conf\, you see the entry "_PKG_INSTALL_ROOT_".
For example:
<Connector port="_PKG_UI_SSL_PORT_" maxHttpHeaderSize="8192"
               maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
               enableLookups="false" disableUploadTimeout="true"
               acceptCount="100" scheme="https" secure="true"
               keystoreFile="../tomcat/sslkey/.keystore" clientAuth="false" sslProtocol="TLS"/>
    ……
    <Context path="" reloadable="true" docBase="_PKG_UI_SSL_PORT_/UI/adminUI/webapps/ROOT" />
To resolve the issue:
  1. Go to <IMSS Folder>\ui\adminUI\conf\.
  2. Edit the server.xml file.
    1. Look for the entry:
      <Connector port="_PKG_UI_SSL_PORT_" maxHttpHeaderSize="8192"
      Change it to:
      <Connector port="8445" maxHttpHeaderSize="8192"
    2. Look for the entry:
      <Context path="" reloadable="true" docBase="_PKG_UI_SSL_PORT_/UI/adminUI/webapps/ROOT" />
      Change it to:
      <Context path="" reloadable="true" docBase="C:\Program Files\Trend Micro\IMSS\/UI/adminUI/webapps/ROOT" />
  3. Try opening the IMSS web console. You should now be able to access the console.
Premium
Internal
Rating:
Category:
Configure; Install
Solution Id:
1104924
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