Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Uninstalling the Endpoint Security Platform (ESP) Agent using the BES Client Installer

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Endpoint Security Platform 8.0
    • Endpoint Security Platform 8.1
    • Endpoint Security Platform 8.2
    • Platform:
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary
Remove the ESP Agent component using the BES Client Installer found in the ESP Server.
Details
Public
To uninstall the ESP Agent via the BES Client Installer:
  1. Log in to ESP Server.
  2. Go to the "...\BigFix Enterprise\BES Installers\BESClientDeploy\BigFixInstallSource\ClientInstaller" directory.
  3. Copy the following files:
    • masthead.afxm
    • setup.exe
  4. Save the files in a local temporary folder on the target computer.
  5. Double-click the setup.exe application file.
  6. Select Remove and click Next to proceed.
  7. Click the Remove to start uninstalling the agent component.
  8. Click the Finish button to complete the ESP Agent removal.
Premium
Internal
Rating:
Category:
Troubleshoot; Uninstall
Solution Id:
1105031
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles