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Installing Control Manager (TMCM) patches, service packs, and hot fixes when using Windows Authentication to connect to the SQL Server

    • Updated:
    • 1 Sep 2020
    • Product/Version:
    • Control Manager 7.0
    • Platform:
    • Windows 2003 Server R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
Summary
Know how to install patches, service packs, and hot fixes for TMCM that uses a Windows Authentication account to connect to the SQL server.
Details
Public

When installing patches, service packs, and hot fixes, TMCM is using the account logged in to execute the package installation. If the user account does not have access to the SQL Server, then the patch installation will fail

If TMCM is using Windows Authentication to connect SQL server, it is mandatory to use same account as logon user to install hotfix/patch/service pack.

Verify if TMCM is using Windows Authentication or not:

  1. Open the Services applet.
  2. Locate the following services:
    • Trend Micro Control Manager
    • Trend Micro Management Infrastructure
  3. Check if the services are using Windows accounts. If yes then TMCM is using Windows Authentication.
  4. If the services are using Local System accounts it means TMCM is using SQL authentication. Logged on user does not matter when install packages.
Premium
Internal
Partner
Rating:
Category:
Configure; Install
Solution Id:
1105093
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