Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Blank page appears when clicking "Create Email" in OfficeScan (OSCE) Browser-Based Agent installation

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Apex One 2019
    • Apex One All.All
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
Summary

When you select Create Email during a Browser-Based Agent installation in OSCE web console, an empty page shows.

Blank page when creating email

Details
Public

This issue occurs when the User Account Control (UAC) is activated.

To resolve this issue, deactivate the UAC:

  1. Open the registry editor.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. Locate "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system".
  3. Change the DWORD value of "EnableLUA" from "1" to "0".
  4. Reboot the machine.
  5. Check if the issue has been resolved by clicking again the Create Email option in Browser-Based Installation. This should open MS Outlook, Outlook Express, or Windows Mail New Message.

    New message

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1105164
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles