Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Agents appear offline after upgrading to Worry-Free Business Security (WFBS) 9.0

    • Updated:
    • 29 Sep 2014
    • Product/Version:
    • Worry-Free Business Security Advanced 8.0
    • Worry-Free Business Security Advanced 9.0
    • Platform:
    • Windows 2003 Standard
    • Windows 2008 Standard
    • Windows 2012 Enterprise
Summary
Agents are showing as offline after upgrading from older versions of WFBS to version 9.0.
Details
Public
This issue is caused by the isapiclient.dll that was not updated to the right achitecture during the upgrade.
To fix the problem:
  1. Go to the ...Trend Micro\Security Server\PCCSRV\Web\CGI\ folder.
  2. Look for the isapiClient.dll file and compare its file size with isapiClientX64.dll and isapiClientX86.dll.
    If the isapiClient.dll is 873 kb it is using the 64-bit version, if the isapiClient.dll is 604 kb it is using the 32-bit version.
  3. If you are using a 64-bit OS rename the isapiclientX64.dll to isapiClient.dll.
    If you are using a 32-bit OS rename the isapiClientX86.dll to isapiClient.dll.
  4. Restart the server. The agent should come back online.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Upgrade
Solution Id:
1105209
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.