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Agents appear offline after upgrading to Worry-Free Business Security (WFBS) 9.0

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Worry-Free Business Security Advanced 8.0
    • Worry-Free Business Security Advanced 9.0
    • Platform:
    • Windows 2003 Standard
    • Windows 2008 Standard
    • Windows 2012 Enterprise
Summary
Agents are showing as offline after upgrading from older versions of WFBS to version 9.0.
Details
Public
This issue is caused by the isapiclient.dll that was not updated to the right achitecture during the upgrade.
To fix the problem:
  1. Go to the ...Trend Micro\Security Server\PCCSRV\Web\CGI\ folder.
  2. Look for the isapiClient.dll file and compare its file size with isapiClientX64.dll and isapiClientX86.dll.
    If the isapiClient.dll is 873 kb it is using the 64-bit version, if the isapiClient.dll is 604 kb it is using the 32-bit version.
  3. If you are using a 64-bit OS rename the isapiclientX64.dll to isapiClient.dll.
    If you are using a 32-bit OS rename the isapiClientX86.dll to isapiClient.dll.
  4. Restart the server. The agent should come back online.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot; Upgrade
Solution Id:
1105209
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