Summary
The ClientPackager of OfficeScan (OSCE) cannot create a package and the following error shows:
Runtime Error!
Program: C\Program Files (x86)\Trend Micro...
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
Details
To resolve the issue:
- Check for files with "_invalid" in the OSCE server installation folder. By default, the folder is C:\Trend Micro\OfficeScan\PCCSRV.
- Do one of the following depending on the applicable scenario:
- Scenario A: If there are files with "_invalid", follow the procedure in this article: Files are renamed as "_invalid" in the OfficeScan server.
- Scenario B: If the files with "_invalid" are missing, collect the CDT logs and submit it to Trend Micro Technical Support.
- Download and run the Case Diagnostic Tool (CDT) on OfficeScan server.
- Select the Basic debug logs for server instance.
- Collect the CDT logs in a ZIP file format.
- Send the log files to Trend Micro Technical Support or contact your Trend Micro support provider.
