"Runtime Error" appears when the ClientPackager crashes in OfficeScan

- Updated:
- 30 Dec 2019
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan 11.0
- OfficeScan XG
- OfficeScan XG.All
- Platform:
- Windows 2008 Enterprise
- Windows 2012 Enterprise

Summary

The ClientPackager of OfficeScan (OSCE) cannot create a package and the following error shows:

Runtime Error!
Program: C\Program Files (x86)\Trend Micro...
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

Runtime Error in ClientPackager

Details

To resolve the issue:

Check for files with "_invalid" in the OSCE server installation folder. By default, the folder is C:\Trend Micro\OfficeScan\PCCSRV.
Do one of the following depending on the applicable scenario:
- Scenario A: If there are files with "_invalid", follow the procedure in this article: Files are renamed as "_invalid" in the OfficeScan server.
- Scenario B: If the files with "_invalid" are missing, collect the CDT logs and submit it to Trend Micro Technical Support.
  1. Download and run the Case Diagnostic Tool (CDT) on OfficeScan server.
  2. Select the Basic debug logs for server instance.
  3. Collect the CDT logs in a ZIP file format.
  4. Send the log files to Trend Micro Technical Support or contact your Trend Micro support provider.

Rating:

Category:

Deploy; Install

Solution Id:

1105224

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