Firewall and IDS columns do not have green check mark on OfficeScan web console

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 11.0
- OfficeScan 11.0
- Platform:
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server R2 Enterprise
- Windows 2008 Standard
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Standard
- Windows 2012 Standard R2

Summary

When you navigate to Agent Management in OfficeScan (OSCE) web console, you will notice that the Firewall and Intrusion Detection System (IDS) columns have no green check marks. This happens even when both Firewall service and IDS feature are enabled.

Details

The is an issue in OfficeScan 11.0 Patch 1. To resolve this problem, apply the following hot fixes:

OfficeScan 11.0 Patch 1 Hot Fix 1491
OfficeScan 11.0 Patch 1 Hot Fix 1494

Contact Trend Micro Technical Support to request for these hot fixes. The two (2) hot fixes will be merged in the next patch or service pack for OfficeScan 11.0

Rating:

Category:

Configure; Troubleshoot; Upgrade

Solution Id:

1105327

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