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Agents are missing in the console after importing them from Active Directory to OSCE

    • Updated:
    • 7 Nov 2017
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
Summary

When you add Active Directory users to OfficeScan (OSCE) 11.0/XG, you will notice that the Agent Management Overview is empty. There are no domains or agents displayed in the console.

Empty Agent Management

Click image to enlarge.

When you click Agents > Connection Verification > Verify Now in the console, the ISS logs shows the following error:

2014-10-15 10:32:11 fe80::f929:bd51:c200:1abf%12 GET /officescan/console/html/widget/repository/widgetPool/wp1/widgetBase/modProduct/js/tm-highcharts-style.js - 4343 - fe80::f929:bd51:c200:1abf%12 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+Trident/7.0;+rv:11.0)+like+Gecko https://xxx.xxx.local:4343/officescan/console/html/widget/index.php 304 0 0 0

Details
Public

The issue occurs when you add an Active Directory sub-group in OSCE 11.0/XG. It happens because the process on how OSCE 11.0/XG pulls AD data changed from role to account-based.

In the following example, "SubAdmins" is a sub-group under the group "Admins". Adding the sub-group to OSCE 11.0/XG causes the issue.

Adding sub-group AD in OSCE 11.0

Click image to enlarge.

As a workaround, it is recommended to add only the top layer Active Directory group, which is not a sub-group of other AD groups, in OSCE 11.0/XG.

 
If a customer login with account "subdomain\username", there is a limitation with Microsoft API to query domain from AD architecture. Please add this user into OfficeScan account directly or change AD architecture.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1105490
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