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Messaging Security Agent (MSA) console layout distorted when using Internet Explorer (IE) 10

    • Updated:
    • 13 Nov 2014
    • Product/Version:
    • Worry-Free Business Security Advanced 8.0
    • Worry-Free Business Security Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
Summary
Customers are unable to view the MSA console properly when it is opened using IE 10.
Bad MSA console when using IE10
Click image to enlarge.
Details
Public
The layout issues is due to the additional security in IE 10.
To fix this problem:
  1. Add the URL of the MSA and the Security Server to the Local Intranet of IE.
    Note: You can find your MSA URL by right-clicking the MSA console pages.
    Add the MSA and Security Server URL to IE 10
  2. Restart your browser.
  3. Visit the MSA console to verify that the console layout is shows correctly.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy
Solution Id:
1105510
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