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HNAS system keeps sending scan requests to ServerProtect for Network Appliance Filer

    • Updated:
    • 23 Oct 2014
    • Product/Version:
    • ServerProtect for Network Appliance Filer 5.8
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2012 Enterprise
Summary
The HNAS side has a flag showing if a file is clean or not. If the file is not set to clean, the HNAS system submits several scan requests to ServerProtect for Network Appliance Filer (SPNAF) to scan this file.
Details
Public
The issue happens because the Virus Scan Action is set to "Bypass" so when an infected file is detected, no action is taken on this file. Thus, the flag will not be set to clean and HNAS keeps sending scan requests.
To resolve the issue, do NOT set the Virus Scan Action to "Bypass". You should configure the first action to "Clean" and the second action to "Quarantine".
  1. Open the SPNAF Management Console.
  2. Select the related NS.
  3. Click Scan Now, and then click Set Action.
  4. Under the "Customize scan actions" section, select Clean for the Action drop-down list and select Quarantine for the Action if cleaning fails drop-down list.
    Setting scan action in SPNAF
    Click image to enlarge.
  5. Click Apply and save the changes.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1105533
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