Unable to open verification link of Trend Micro Encryption for Email (TMEE)

- Updated:
- 24 Nov 2014
- Product/Version:
- Encryption for Email 5.7
- Encryption for Email 5.8
- Encryption for Email 5.9
- Platform:
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 7 Home Premium 32-bit
- Windows 7 Home Premium 64-bit
- Windows 7 SP1 32-bit
- Windows 7 SP1 64bit
- Windows 7 Starter 32-bit
- Windows 7 Starter 64-bit
- Windows 7 Ultimate 32-bit
- Windows 7 Ultimate 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows 8.1 32-bit
- Windows 8.1 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows Vista SP1 32-bit / 64-bit
- Windows Vista SP2 32-bit
- Windows Vista SP2 32-bit / 64-bit
- Windows Vista SP2 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Professional 64-bit
- Windows XP SP2 32-bit
- Windows XP SP3 32-bit

Summary

Link cannot be opened after clicking the email address verification of TMEE.

In IE:

In Chrome:

Details

This issue occurs due to the following reasons:

The hostname "localhost" IP address cannot be resolved. IP address should be 127.0.0.1 in IPv4 or ::1 in IPv6 by default.
The hostname "localhost" can be resolved only via IPv6.

To completely access the verification link you may modify the link by changing the "localhost" to "127.0.0.1". See the example below:

Email Address Verification URL is:

http://localhost:80/?regid=26998&user=email@email.com&BIDFromEmail=email@email.com
&client=468089501&lientreg=I7nngrVU0zmR3KZcnzUYwQ==

Change it to:

http://127.0.0.1:80/?regid=26998&user=email@email.com&BIDFromEmail=email@email.com
&client=468089501&clientreg=I7nngrVU0zmR3KZcnzUYwQ==

Rating:

Category:

Troubleshoot; Deploy; Install; Register

Solution Id:

1105583

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