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Internet Explorer Enhanced Security Configuration (IE ESC) prevents users from viewing log details through the Application Control Agent system tray icon

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Endpoint Application Control 1.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary
You are unable to view log details of blocked progams via the system tray icon of (TMEAC) when IE ESC is enabled.
Details
Public
TMEAC allows users to access log details using the system tray icon:
  1. Right-click the TMEAC system tray icon.
  2. Select View Recent Logs to open the Application Control Agent console.
  3. Click any of the View details link to show more information about the log entry.
However, if IE ESC is turned ON, nothing happens when you click the View details link. You may also encounter other issues with IE ESC such as the Server Status appearing as "Not Connected" when viewing the About information in the Application Control Agent console.
Server not connected
This issue normally happens on Application Control Agents installed on Server Platforms where the IE ESC feature is available, such as Server 2008 or 2012. To resolve this issue, Disable IE ESC using the Server Manager Tool of the Microsoft Management Console (MMC).
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1105598
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