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Collecting debug logs in Deep Discovery Email Inspector (DDEI)

    • Updated:
    • 15 Mar 2020
    • Product/Version:
    • Deep Discovery Email Inspector 2.0
    • Deep Discovery Email Inspector 2.1
    • Deep Discovery Email Inspector 3.2
    • Platform:
    • N/A N/A

Know the steps on how to gather debug logs from DDEI 2.0, 2.1 and 3.2.


To collect debug logs, change the log level to Debug:

  1. Log in to DDEI. Go to Administration > System Maintenance > Debug Logs.

    If you have a set of logs available, you may have to delete these to be able to change the log-level.

    debug logs

  2. Set the log-level to Debug then click Save.

    set debug level to debug

    If possible, reproduce the issue.
  3. Select the Number of days of logs to export. This will depend on when you experienced an issue on the DDEI.

    number of days to export

  4. Click Export to download the logs then revert the settings.

    You may have to delete the collected logs on DDEI to revert the settings to "Error".

    export debug logs

  1. In the DDEI console:

    • For DDEI 2.1, go to Administration  > System Maintenance.
    • For DDEI 2.0, go to the Administration > System and AccountsDebug Logs.

    Debug Logs

  2. On the Log level drop-down list, select Debug then click Apply

    Set log level to debug

    Log Level refers to the detail of the logs written in the system. There are 2 options: Error (which logs only when an error happens) and Debug. Both gives detailed and specific information about all the processes in the system.
  3. Wait for the services to restart and the redirection to the login page. 
  4. After logging in, go to back to Administration > System and AccountsDebug Logs to check the current log level. It should be Debug.
  5. Under Debug log export section, on the Number of days to export drop-down menu, select 1 or 2. Then click Export.

    Number of days to export

    It refers to collect information only from the latest day or from 2 days. For example, if you just reproduced the issue, or the issue just happened, you don’t need to select 2 days because the information that you want is in the latest day.
  6.  Once the logs have been downloaded, set back the log level to Error. Click Apply.

    Set log level to Error

Configure; Troubleshoot
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