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Collecting debug logs in Deep Discovery Email Inspector (DDEI)

    • Updated:
    • 6 May 2015
    • Product/Version:
    • Deep Discovery Email Inspector 2.0
    • Deep Discovery Email Inspector 2.1
    • Platform:
    • N/A N/A
Summary

Know the steps on how to gather debug logs from DDEI 2.0 and 2.1.

Details
Public

To collect debug logs, change the log level to Debug:

  1. In the DDEI console:

    • For DDEI 2.1, go to Administration  > System Maintenance.
    • For DDEI 2.0, go to the Administration > System and AccountsDebug Logs.

    Debug Logs

  2. On the Log level drop-down list, select Debug then click the Apply

    Set log level to debug

     
    Log Level refers to the detail of the logs written in the system. There are 2 options: Error (which logs only when an error happens) and Debug. Both gives detailed and specific information about all the processes in the system.
  3. Wait for the services to restart and the redirection to the login page. 
  4. After logging in, go to back to Administration > System and AccountsDebug Logs to check the current log level. It should be Debug.
  5. Under Debug log export section, on the Number of days to export drop-down menu, select 1 or 2. Then click Export.

    Number of days to export

     
    It refers to collect information only from the latest day or from 2 days. For example, if you just reproduced the issue, or the issue just happened, you don’t need to select 2 days because the information that you want is in the latest day.
  6.  Once the logs have been downloaded, set back the log level to Error. Click Apply.

    Set log level to Error

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1105702
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