Know the steps on how to gather debug logs from DDEI 2.0 and 2.1.
To collect debug logs, change the log level to Debug:
In the DDEI console:
- For DDEI 2.1, go to Administration > System Maintenance.
- For DDEI 2.0, go to the Administration > System and Accounts > Debug Logs.
On the Log level drop-down list, select Debug then click the Apply.Log Level refers to the detail of the logs written in the system. There are 2 options: Error (which logs only when an error happens) and Debug. Both gives detailed and specific information about all the processes in the system.
- Wait for the services to restart and the redirection to the login page.
- After logging in, go to back to Administration > System and Accounts > Debug Logs to check the current log level. It should be Debug.
Under Debug log export section, on the Number of days to export drop-down menu, select 1 or 2. Then click Export.It refers to collect information only from the latest day or from 2 days. For example, if you just reproduced the issue, or the issue just happened, you don’t need to select 2 days because the information that you want is in the latest day.
Once the logs have been downloaded, set back the log level to Error. Click Apply.